My Payments
How do I update my payment details?
Changing your payment details is quick and easy through your secure login area, simply click here.
Remember changes to your account must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
Remember changes to your account must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
I just a payment reminder, what do I do?
This means we were unable to process payment for a delivery you received. We'll attempt payment three times before your delivery. If we're unable to take the payment successfully we'll send an email and SMS with a link to pay.
If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed.
Couldn't find the information you were looking for? Click here to get in touch with us.
If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed.
Couldn't find the information you were looking for? Click here to get in touch with us.
What does the price lock mean?
Our price lock means that the everyday low price of your HelloFresh plan has been locked until 31 March 2024! With the cost of living still rising, you can count on HelloFresh to take the pressure off your weekly budget thanks to everyday prices that are not just low, but locked until the end of the financial year 2024.
Whilst recently we’ve made some great improvements to the variety and flexibility of our service we are now shifting focus to keeping the everyday price low through a smarter supply chain. Through streamlining packing processes, packaging innovation and seasonal purchasing, we are able to lock in your everyday price.
Whilst recently we’ve made some great improvements to the variety and flexibility of our service we are now shifting focus to keeping the everyday price low through a smarter supply chain. Through streamlining packing processes, packaging innovation and seasonal purchasing, we are able to lock in your everyday price.
When will my payment go through?
You will be charged for your initial order at any time between completing the first order, and the first relevant Order Cut-Off time. You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.
Following the delivery of your first box, your weekly HelloFresh payments are taken the day following your weekly order cut-off. Check out our range of delivery day options below and their corresponding cut-off day so you can choose what suits you best!
Please ensure your payment details are up to date and that you have sufficient funds in your account.
Following the delivery of your first box, your weekly HelloFresh payments are taken the day following your weekly order cut-off. Check out our range of delivery day options below and their corresponding cut-off day so you can choose what suits you best!
Please ensure your payment details are up to date and that you have sufficient funds in your account.
How much will I be charged each week?
Pricing is dependent on the type of box you order each week. Take a look at all our pricing options here.
If you select a meal upgrade, for example a Gourmet Recipe, you will be charged for this separately to your normal meal box.
Didn't get the info you're looking for? Click here to get in touch with us.
If you select a meal upgrade, for example a Gourmet Recipe, you will be charged for this separately to your normal meal box.
Didn't get the info you're looking for? Click here to get in touch with us.
How long do refunds take to process?
Once your refund has been applied, please allow 3-10 business days for it to process and appear on your statement.
How do I use a credit on my account?
Any credit on your account will automatically be applied towards your next delivery, unless there is a current discount code on your account. That being said you can still benefit from both - just not on the same delivery.
Why can I see multiple charges from HelloFresh?
An additional charge means you may have selected one of our Meal Upgrades or Extras to your delivery this week! Meal upgrades and Extras are charged to your account separately to your Meal Box each week.
To see a breakdown of your charges, head to 'Account Settings' then 'Order History' in your online account.
To see a breakdown of your charges, head to 'Account Settings' then 'Order History' in your online account.
Are my payment details secure?
Yes! Rest assured, your details are safely and securely updated onto our website, and you will only need to enter these once. We work with the online payment provider 'Adyen' which is certified by both VISA and MasterCard.
Why was my discounted box cancelled?
We have a limit of one promotional offer per household on your first box, so be sure to read the Terms & Conditions of the voucher you are attempting to claim. If your discount code is only valid for first-time customers and you have enjoyed a HelloFresh box before sadly you won’t be able to use this voucher.
If you already have an existing account with HelloFresh, we may need to cancel your order so you can reactivate your previous account. We’ll let you know via email or SMS if this has happened.
If you already have an existing account with HelloFresh, we may need to cancel your order so you can reactivate your previous account. We’ll let you know via email or SMS if this has happened.
Why have I been contacted by a third party debt collection agency
If you have received contact from a collections agency, it means you have an outstanding amount owing for your deliveries. When a payment is unsuccessful, we will attempt to take payment three times in total. In addition to this, we will also always contact you to follow up with multiple payment reminders before referring you to our collection agency.
If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed. Alternatively, you can follow the steps provided from the collections agency.
If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed. Alternatively, you can follow the steps provided from the collections agency.
