Gift Cards / Vouchers
How do I redeem my voucher?
My voucher isn't working
How frustrating! There are a few simple things that you can check first:
- Does the box you are ordering match the voucher that you have? For example, sometimes we have an offer on a 3 meal box and the voucher won't work on any other box type.
- Be sure you haven't previously used a voucher of that kind. We do have a limit of one promotional 'first box' offer per household.
- If you have received an email with a voucher link and it doesn't seem to work, we suggest using Google Chrome to claim your discount and also clearing your browser history and cookies before trying again.
- Please also ensure the voucher code is applied in the checkout before proceeding with the order (you will see the applied discount on the right side of the screen)!
Please bear in mind that voucher codes are not valid on meal upgrades or add-ons.
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I have a voucher code, why are you charging me $1?
This $1 charge is just a temporary verification fee and will be refunded within 10 days. This applies to all of our orders (even free boxes) so that we can ensure we have current payment details in place for people who are starting an ongoing subscription.
Can I send free boxes to my friends and family?
Absolutely! Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win-win.
To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.
Once your friend has redeemed their free box and placed an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will move from ‘pending’ to ‘received’ balance and automatically apply to your next delivery (unless there is a current discount code on your account). Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.
To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.
Once your friend has redeemed their free box and placed an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will move from ‘pending’ to ‘received’ balance and automatically apply to your next delivery (unless there is a current discount code on your account). Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.
How does the HelloFriends program work?
Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win-win.
To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.
How do I redeem my HelloFriends credit? Your HelloFriends credit will be applied to your account when your friend signs up to HelloFresh and redeems their free box voucher. Once your friend redeems their free box and places an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will be activated and automatically apply to your next delivery (unless there is a current discount code on your account). If you’re having trouble finding this email, please check your inbox and spam folder.
What do pending HelloFriends credit mean? Under the ‘pending’ balance in the HelloFriends section of your HelloFresh account, you will see a credit for each friend you have sent an email to with the free box promotion.
Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.
To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.
How do I redeem my HelloFriends credit? Your HelloFriends credit will be applied to your account when your friend signs up to HelloFresh and redeems their free box voucher. Once your friend redeems their free box and places an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will be activated and automatically apply to your next delivery (unless there is a current discount code on your account). If you’re having trouble finding this email, please check your inbox and spam folder.
What do pending HelloFriends credit mean? Under the ‘pending’ balance in the HelloFriends section of your HelloFresh account, you will see a credit for each friend you have sent an email to with the free box promotion.
Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.
How do I redeem my free treat each week?
To redeem your free treat each week, simply follow the steps below:
- First, log in to your account online via www.hellofresh.co.nz
- Once logged in, click on the 'My Deliveries' tab on the upper left, and you'll see the menu and delivery week.
- Click the ‘Change Meals’ button to select your recipes then press ‘Continue’.
- Next, you’ll be shown the ‘Free Add-Ons for Life’ section where you can add one of our delicious treats to your order for free!
- Don’t forget to click ‘Confirm Order’ on the upper right to save your selection.
Please note that you will need to manually add your free treat each week - these will not automatically be added to your weekly order
Also a quick reminder! This offer is not valid once your subscription has been cancelled and will be removed from your account.
