All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by the deadline. Payment will be taken the following day, so please ensure your payment details are up to date and that you have sufficient funds in your account.

See our range of delivery day options below and their corresponding cut off days:



You can also find your weekly order cut-off at the top of your recipe selection page - just select your recipes before the new order cut-off and leave the rest to us!

As a subscription service we give our customers plenty of time to skip a week, pause your orders or even cancel your subscription at any point up until the order cut-off. If you don't take one of those actions, we will continue to deliver your boxes every week.

We do send reminder emails but only to customers who have not chosen their weekly meals. Otherwise, if you choose your meals, that tells us that you're aware of your upcoming order.

There's a 15-hour grace period after your order cut-off in which we may have the flexibility to stop your order

You can chat with one of our agents here or call us on 09 886 9589.

If for any reason you need to change your personal details such as your email address or password, it's easy to do from your online account by clicking here.

Remember, any changes that affect your delivery must be made before your weekly order cut off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

If for any reason you need to change your personal details such as your email address or password, it's easy to do from the app:

1. Login to your HelloFresh account.

2. Select the settings cog on the top right-hand side of the ‘My Profile’ page

3. Click onto 'My Account'

4. Select 'Edit' and you can change your name or email address or click on 'Change Password' if you need to update that

5. You can then make the change you need, and press 'Done'.

Voila! It's that easy!

Didn't get the info you're looking for? Click here to get in touch with us.

Yes, absolutely! Just click here and select 'Edit delivery' then ‘Skip this week’. Remember this will only skip the selected week, and deliveries will resume again the following week. To skip for an extended period, you will need to skip each week individually.

Just make sure any changes to your account are made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

We're sorry to see you go! Keep in mind that you can always skip a delivery or switch to a fortnightly or monthly delivery.

Cancelling your subscription is easy, you just need to go to follow these steps(please note you cannot cancel through the app only the website):

1. Log in to your HelloFresh account
2. Click on your name at the top of the page, and then select 'Settings'
3. Choose the subscription you'd like to cancel by clicking 'Manage'
4. Click on 'Cancel my subscription' in the bottom right hand corner
5. You will see the final screen confirming "Your subscription is now deactivated", then click close to confirm.
6. You will receive an email confirming your cancellation, please retain this for future reference.
   
   We'd also appreciate if you could complete the short survey and let us know what you thought of your HelloFresh experience or how we can do better.
   
   Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
   
   Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

You’re not able to cancel your subscription via the app but you can easily skip a week. Your subscription can be easily cancelled or skipped at any time through the HelloFresh website.

Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.

We are so happy to hear you're coming back to HelloFresh! To reactivate your subscription click here.

Please take a few minutes to ensure your details are all up to date and correct. Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.

Didn't get the info you're looking for? Click here to get in touch with us.

We are so happy to hear you're coming back to HelloFresh! Reactivating your account through our app is quick and easy.

Just follow the below steps:

1. Login to your HelloFresh account on the app.
2. Click 'My menu' at the bottom.
3. Select 'Reactivate now' next to the subscription you want to restart

Please take a few minutes to ensure your details are all up to date and correct. Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.

Didn't get the info you're looking for? Click here to get in touch with us.

To see a credit on your account please click here. A new pop up window will open with our automated support, please select 'credit' from the options and you will be taken to your account credit.

Yes, you can! To see a breakdown of your order history and invoices click here

Absolutely! Our free first delivery promotion is an offer that we give our customers to spread the HelloFresh cheer. This promotion will be offered to you when you hit certain milestones in the HelloFresh family.

To check whether you are eligible to send boxes, log in to your account and look on the top right of the page for a button called 'HelloFriends'. Click here and the 'HelloFriends' button will show a little red number in the red dot indicating how many boxes you can send. From here, you select 'Send free box' then enter your friend's email address and they will receive an email from us with your gift and instructions on how they can sign up and enjoy their first box on us!

If you can't see a red dot next to 'HelloFriends', please look out for an email which we will send when this offer is valid for you.

If you have any questions, please feel free to reach out to us via phone, live chat or Facebook DM by clicking here. Our friendly Customer Care team is available 24/7 and will be more than happy to help.

As a new customer, you can choose a delivery window with a quick turnaround between placing your order and receiving your first box of delicious recipes!

To see what time windows are available in your delivery area, enter your address details and select from the drop down menu at the checkout or if you have already signed up you can go to plan settings on your account to view delivery windows available in your area.

Any changes to your first box with the exception of selecting your meals need to be updated by our customer care team before your weekly order cut off. You can chat with our customer care team here

You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.