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Contact HelloFresh New Zealand for prompt support on meal plans, deliveries, and account queries. Efficient, friendly service awaits!

Contact HelloFresh New Zealand: Customer Support and Enquiries

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If you have a question, check out our <a href="https://www.hellofresh.co.nz/about/faq">Help Centre</a> for a range of Frequently Asked Questions. The content is always fresh!.

All you need to know about HelloFresh New Zealand

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Elevate your mealtime with our HelloFresh app, tailored to make managing your food preferences and subscriptions hassle-free. Have questions? Our FAQ section provides swift solutions. Stay updated with HelloFresh’s latest features and services for a seamless dining experience.


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Step into our green kitchen where sustainability meets quality. From eco-conscious packaging to carbon-friendly recipes, we’re dedicated to sourcing ingredients responsibly and combating food waste. Join us in our mission for a sustainable future with every bite.


Cultivating Sustainability with HelloFresh

Have you seen our Delivery Check-in feature? You can use it to report any issues with your recent order - from box deliveries to queries about your ingredients. It’s so easy to get in touch - you can even use it to talk to one of our agents directly, to support you to get the problem sorted. If you need answers to your queries on the spot, you can use our self-reporting tool. It’s available 24/7 and is a super easy way to get help when you need it. 

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At HelloFresh, we strive for perfection in every meal kit, but we understand that sometimes errors can occur. If you've encountered any issues with your ingredients or found a mistake in our recipes, we're here to help. Report any discrepancies, and we'll work swiftly to address them, ensuring your culinary experience with us remains exceptional.

Have you encountered any issues with your ingredients or found a mistake in our recipes?

Not sure what to make for dinner? Receive the most delicious easy-to-cook meals at your door every week. Packed to stay fresh, our meal kits fit perfectly into your fridge and come with super easy recipes that turn out amazing every time.

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Grillbox

Meat & Veggies

Our classic box is filled with seasonal produce, fresh fish, meats, and balanced grains. From traditional favorites to new cuisine adventures, this box is a true classic.

A single box of meat, fish, and vegetarian recipes for 2 or 4 people

Classic Box

Our widest variety of seasonal produce, fresh fish and meat.

Our Classic Box features the largest variety of recipes with a careful selection of meat, fish, produce, and grains. With this box, you can expect to find tasty spins on traditional favorites in addition to unique recipes that will have you cooking like a chef in no time.

For 2 adults

Classic Plan

With our Classic Plan, you'll receive the largest variety of recipes with a handpicked selection of meat, fish, produce, and grains. Expect to find tasty spins on traditional favorites in addition to unique recipes that'll have you cooking like a chef in no time.
 Not sure if Classic is for you? Check out our other two plans:<a class="text-success p-l-1" href="/tasty/food-boxes/veggie-menu/?hf_red=pdp">Veggie Plan</a><a class="text-success p-l-1" href="/tasty/food-boxes/family-menu/?hf_red=pdp">Family Plan</a>

Classic Meal Plan

Our Classic Box is packed with beautiful, fresh produce and all the fresh meats, fish and veggies you need to eat like a king. With this box, the choice is yours – you can swap recipes every week and choose what you like most. If you’re a pro in the kitchen, we’ll take the stress out of meal planning and send you the finest ingredients. If you’re a newbie, you’ll be a pro in no time, with our easy to follow recipes. The cherry on top? We’ll deliver it straight to your door.

Classic Menu

Classic Box - Thermomix Box

Classic Flex

Classic Choice

Pre-paid Classic Plan (Buy 3 Get $35)

Pre-paid Classic Plan (Buy 6 Get 8)

Pre-paid Classic Plan (Buy 4 Get 5)

Get seven of our classic boxes for the price of six. Our Classic Box features the largest variety of recipes with a careful selection of meat, fish, produce, and grains. With this box, you can expect to find tasty spins on traditional favorites in addition to unique recipes that will have you cooking like a chef in no time.

Get six of our classic boxes for the price of five. Our Classic Box features the largest variety of recipes with a careful selection of meat, fish, produce, and grains. With this box, you can expect to find tasty spins on traditional favorites in addition to unique recipes that will have you cooking like a chef in no time.

Pre-paid Classic Box (Pay 5 Get 6)

Classic

Classic Plan 

Classic Premium

Classic Starter

Steel deze kerst de show met een verrassend vegetarisch driegangendiner. Met makkelijk te volgen recepten en een box vol verse ingrediënten zet jij een diner op tafel om trots op te zijn.

Kerstbox Veggie

Our sensational 3 course Easter box is all you’ll need to cook a feast for your nearest and dearest this Easter. We’ll even throw in some tasty drinks, snacks and quizzes for around the table

This is all you’ll need to cook a feast for all your nearest and dearest this Easter. On the menu we’ve got 3 delightful courses, starting with our herby Chermoula prawns, followed by a succulent aromatic shawarma spiced leg of lamb, topped off with our rhubarb & apple crumble with vanilla ice cream. The cherry on top? We’ll be adding in some tasty extras from drinks and snacks to quizzes for around the table. It’ll be an Easter to remember!

Easter Box

Explore Box

Express Box

Our family box is filled with natural ingredients and delicious twists on classic dishes. Our-easy-to-follow recipes will get the whole family excited for dinner time.

A single box of family-friendly recipes for 2 adults and 2 children

Family-friendly ingredients to please adults and tiny tummies.

Our Family Box was created with the whole squad in mind, which means we hold back on the spice without skimping on flavor or nutrition. It’s the best way to get the entire family (even those picky eaters) into the kitchen to cook and enjoy dinner together.

For 2 adults and 2 kids

Family Plan

Our Family Plan was created with the whole squad in mind, which means we hold back on the spice without skimping on flavor or nutrition. It’s the best way to get the entire family (even those picky eaters) into the kitchen to cook and enjoy dinner together.
 Not sure if Family Plan is for you? Check out our other two plans:<a class="text-success p-l-1" href="/tasty/food-boxes/classic-menu/?hf_red=pdp">Classic Plan</a><a class="text-success p-l-1" href="/tasty/food-boxes/veggie-menu/?hf_red=pdp">Veggie Plan</a>

Family Meal Plan

Family Box

Family-Friendly

Pre-paid Family Plan (Buy 3 Get $35)

Pre-paid Family Plan (Buy 6 Get 8)

Pre-paid Family Plan (Buy 4 Get 5)

Family

Our Family Box was created with families in mind. We hold back on the spice and choose nutritious ingredients that kids and adults love to eat. We’ll make dinner time so much easier; with no more meal planning or grocery shopping. So you can relax, spend more time with your family and know that dinner will be delicious and nutritious.

Fruit Box

Give the gift of HelloFresh. Our Classic Box is a feast for the senses! It includes farm fresh ingredients and our signature easy-to-follow recipes to cook three delicious meals for 2 or 4 people. Or, as we like to say, it’s More Than Food.

Give a single delivery of meat and fish recipes for 2 or 4 people.

Give a Classic Box

Gift Card Classic Box

Give the perfect gift with a HelloFresh delivery. Share the joy of cooking with your friends and loved ones and treat them to a HelloFresh delivery for one week. Simply buy a gift voucher online and wish them Happy Cooking!
This is a one off delivery and no subscription is created. The gift box is available across our 3 meal, 5 meal and vegetarian boxes for either 2 or 4 people.

Give the gift of HelloFresh. Our Family Box is a feast for the senses! It includes farm fresh ingredients and our signature easy-to-follow recipes to cook three delicious meals for 2 and 2 children. Or, as we like to say, it’s More Than Food.

Give the perfect gift with a HelloFresh delivery. Share the joy of cooking with your friends and loved ones and treat them to a HelloFresh delivery for one week. It includes farm fresh ingredients and our signature easy-to-follow recipes to cook three kid-friendly recipes for 4 people. Simply buy a gift voucher online and wish them Happy Cooking!
Hint: Want a physical gift to give your friend? Simply provide your own email as the recipient's address on the right. We'll send you a downloadable PDF that you can print and fold into the perfect little Gift Card!)

Give a single delivery of family-friendly recipes for 2 adults and 2 children.

Give a Family Box

Gift Card Family Box

Give the perfect gift with a HelloFresh delivery. Share the joy of cooking with your friends and loved ones and treat them to a HelloFresh delivery for one week. Simply buy a gift voucher online and wish them Happy Cooking!
 
This is a one off delivery and no subscription is created. The gift box is available across our 3 meal, 5 meal and vegetarian boxes for either 2 or 4 people.

Gift Card

Give the gift of HelloFresh. Our Veggie Box is a feast for the senses! It includes farm fresh ingredients and our signature easy-to-follow recipes to cook three delicious meals for 2 or 4 people. Or, as we like to say, it’s More Than Food.

Give a single delivery of plant-based recipes for 2 or 4 people.

Veggie Plan

Give a Veggie Box

Gift Card Veggie Box

High Protein

Holiday Box: Turkey Edition

Holiday Box: Beef Edition

Juicebox

Customize your experience with a wider range of quality ingredients, chef-curated recipes, and free delivery on any day of the week.

Our Lifestyle Plan features the largest variety of recipes and diverse selection of high quality meat, fish, produce, and grains. You can customize this plan to fit your lifestyle by selecting your preferred recipes and delivery days. Plus, celebrity chef Jamie Oliver creates one of the six weekly recipes to choose from.
 
Want a more budget-friendly way to experience HelloFresh? 
<button type="button" class="p-a-0 btn btn-link text-primary" ng-click="vm.changePlan('value-plan')">Check out our Value plan</button>

Lifestyle plan

Low Carbs

Low calorie

Meal Plan

Breakfast Box

Pescatarian

Plant based

Poultry, Fish, & Veggie

Our Head Chef Patrick will send you his favourite recipes of the week

A handpicked selection of Fit, Quick, & Variety recipes for a pleasantly delicious surprise

Our best fish-free and seafood-free recipes of the week

Quick and nutritious meals under or around 650 calories per serving

Nutritionally balanced and delicious recipes under or around 600 calories per serving

The best of the best every week from Chef Irene

No specific preference set to your account, which means you'll automatically receive our default recipes

Our quickest and easiest recipes to help you cook a well-balanced meal

For those steering clear of all fish and shellfish

Swap out your shellfish recipe for our vegetarian selection

New ingredients & techniques for something a little different (but still totally doable)

Pronto Plan

Pronto Box

Quick & Easy

Vegetarian

Our Rapid Box has everything you need to cook quick, delicious recipes from box to plate in just 20 minutes.

Our Rapid Box has everything you need to cook quick, delicious recipes from box to plate in just 20 minutes, delivered to your door. With fresh, pre-measured ingredients and easy-to-follow recipes, this is the perfect box for those extra busy evenings. Choose from a weekly selection of 4 rapid recipes and 2 Classic Box recipes, for when you have more time on your hands.

Rapid Box

Quick Box

Save time

Your preferences

Personalize

Thanksgiving Menu

Thanksgiving Sides

Probierbox

Trial Classic Box

Trial Explore Box

Trial Express Box

Trial Family Plan

Trial Box

If you’re unsure about weekly subscription, try out our on-time delivery option first

Busy bees will love the convenience and variety of our Pronto Plan. Meals are simple to prepare, taking under 30 minutes to make, and full of exciting flavours to help break your mealtime routine. We do all the planning and shopping, so you can prepare exciting dinners AND have more time to spend doing the things you enjoy most.

Trial Pronto Plan

Trial Veggie Box

Our foolproof Traditional Christmas Box has all you need to get the family round the table for a delicious, stress-free festive feast. All with no subscription necessary.

Traditional Christmas Box 

Get a careful selection of seasonal ingredients and delicious dinners on the table in a budget-friendly way.

Our Value Plan is a budget-friendly option that won't compromise on flavor, nutrition, or convenience. With highest quality, wholesome ingredients and easy-to-follow recipes, you'll be out of your dinner rut in no time. Plus, your wallet will thank you!
 
Want to customize your experience with more recipe and delivery options? 
<button type="button" class="p-a-0 btn btn-link text-primary" ng-click="vm.changePlan('lifestyle-plan')">Check out our Lifestyle plan</button>

Value Plan

Our veggie box is filled with delicious seasonal vegetables, whole grains and animal-free proteins. These creative recipes will keep vegetarians asking for more.

A single box of vegetarian recipes for 2 or 4 people

Meat-free proteins and seasonal produce for our vegetarian friends.

Our Veggie Box is bursting with seasonal vegetables, hearty grains, and animal-free proteins to make your next meatless Monday (or any other day of the week) a success. It’s specially designed with our vegetarian friends in mind, although we have a feeling even the most loyal meat-lovers will fall in love with the wide variety of creative, flavorful recipes.

Our Veggie Plan involves an abundance of seasonal produce, hearty grains, and plant-based proteins. It's specially designed with our veg-heads in mind, although we have a feeling even the most loyal meat lovers will fall in love with the wide variety of creative and flavorful recipes.
 Not sure if Veggie is for you? Check out our other two plans:<a class="text-success p-l-1" href="/tasty/food-boxes/classic-menu/?hf_red=pdp">Classic Plan</a><a class="text-success p-l-1" href="/tasty/food-boxes/family-menu/?hf_red=pdp">Family Plan</a>

Veggie Meal Plan

Our Veggie Box is bursting with tasty new ingredients and healthy recipes that will make your taste buds rejoice. Our chefs create new flavourful, perfectly seasoned vegetarian recipes every week, from salads, stews, soups… the list is endless. You’ll broaden your veggie repertoire beyond your wildest dreams with the finest ingredients! The cherry on top? We’ll deliver it straight to your door.

Veggie Box

Veggie box - Thermomix Rezepte

Pre-paid Veggie Plan (Buy 3 Get $35)

Pre-paid Veggie Plan (Buy 6 Get 8)

Pre-paid Veggie Plan (Buy 4 Get 5)

Our Veggie Plan involves an abundance of seasonal produce, hearty grains, and plant-based proteins. It's specially designed with our veg-heads in mind, although we have a feeling even the most loyal meat-lovers will fall in love with the wide variety of creative and flavorful recipes.
 Not sure if Veggie is for you? Check out our other two plans:<a class="text-success p-l-1" href="/tasty/food-boxes/classic-menu/?hf_red=pdp">Classic Plan</a><a class="text-success p-l-1" href="/tasty/food-boxes/family-menu/?hf_red=pdp">Family Plan</a>

Veggie

Wine Box

Christmas Box with Dessert

Gourmet Christmas Box

Christmas box & cheese for {{size}} people

Christmas Box

Christmas Box Veggie

The HelloFresh Christmas Box: perfect for feeding the family or entertaining a crowd at Christmas lunch.

Your 3-course Christmas Feast has never been easier. Bursting with premium ingredients from our favorite Aussie producers like award winning free-range ham from Newbury & Watson and Lilydale free-range chicken, as well as step-by-step recipes and extra goodies! 
Choose from 2 sizes to suit your Christmas Day to a tee and add our Gourmet Cheese Platter to finish your meal off spectacularly.

In deze Gourmetbox zit alles wat je nodig hebt voor zeven verrassende gourmetgerechtjes. Op wat simpele voorbereiding na, staat niemand lang in de keuken. Zo houd je meer tijd over om te genieten.

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You’ll receive 50% OFF your first box, plus 15% OFF every other box that you receive over the next year. Check your inbox for a special link!

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All you need to know about HelloFresh New Zealand

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