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Can I see my order history?
Yes, you can! To see a breakdown of your order history and invoices click here
My voucher isn't working
How frustrating! There are a few simple things that you can check first:
- Does the box you are ordering match the voucher that you have? For example, sometimes we have an offer on a 3 meal box and the voucher won't work on any other box type.
- Be sure you haven't previously used a voucher of that kind. We do have a limit of one promotional 'first box' offer per household.
- If you have received an email with a voucher link and it doesn't seem to work, we suggest using Google Chrome to claim your discount and also clearing your browser history and cookies before trying again.
- Please also ensure the voucher code is applied in the checkout before proceeding with the order (you will see the applied discount on the right side of the screen)!
Please bear in mind that voucher codes are not valid on meal upgrades or add-ons.
Didn't get the info you're looking for? Click here to get in touch with us.
Why can I see multiple charges from HelloFresh?
An additional charge means you may have selected one of our Meal Upgrades or Extras to your delivery this week! Meal upgrades and Extras are charged to your account separately to your Meal Box each week.
To see a breakdown of your charges, head to 'Account Settings' then 'Order History' in your online account.
